Return & Refund Policy

All of our products are checked for quality before dispatch and while we do try our best to ensure that the products are delivered to you in perfect condition, the product may be damaged during transit. If this happens, please send us an email at Support@advancedbeauty.co.nz ,within 14 days, along with your order number, full name and an image of the damaged product(s) for us to help you promptly.
Once approved, we will then give you options to choose from the following:
• If you would like to proceed with a refund, depending on your credit card company, it may take an additional 7 business days after your credit is applied for it to be posted to your account. 
• If you would like the same products, let us know in your email and we will arrange a return label to send us back the damaged product(s). 
* NOTE: Return shipping charges are responsibility of the purchaser. Shipping and handling charges are not refunded.


To be eligible for a return, your item must be in the same condition that you received it, unused, unopened , and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at  Support@advancedbeauty.co.nz 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at  Support@advancedbeauty.co.nz 


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at  Support@advancedbeauty.co.nz 

*If any skin irritation/reaction occurs, please discontinue use and seek medical advice.

*NOTE: You can check the product descriptions and ingredients list on our website. 
We apologise in advance if our products do give you an allergic reaction. Unfortunately, We are not held liable for reactions that you develop and is unable to offer replacement products or refunds.  

*NOTE: Please choose carefully as refunds are NOT provided where you have simply changed your mind or made a wrong selection.

*Sale items may not be returned or exchanged UNLESS faulty.

ADVANCED BEAUTY reserves the right to change our policies without prior notice.